Who this service is for
This service is for organisations and leaders who oversee ophthalmology services and want an expert external view. It is most relevant for commissioners, clinical directors and other senior decision-makers who need assurance, support for improvement or an independent assessment of a service.
How the review service helps
We provide supportive, objective reviews tailored to the concerns and context of each service. Our approach is collaborative rather than regulatory, with a focus on understanding the issues, benchmarking against recognised standards and identifying realistic improvements.
- assess quality, safety and efficiency concerns
- benchmark services against best practice and national guidance
- provide an independent view on a service, pathway or proposed model of care
- highlight practical opportunities for improvement
- support action before problems become more serious
When to consider a review
A review may be helpful when you need external assurance, clearer evidence for decision-making or support to respond to emerging concerns.
- concerns about performance, productivity or increasing demand
- questions about quality, effectiveness or patient safety
- a need to benchmark a service against recognised standards
- concerns about team working or service design
- issues following an inspection or serious incidents
- plans to explore new models of care, pathways or skill mix
What a review can include
Each review is bespoke. Depending on what you need, the service can include remote review of records and documents, assessment of surgical performance and on-site team visits.
- agreed terms of reference
- specialist reviewers with relevant ophthalmic expertise
- a clear and consistent review process
- defined timescales for report delivery
- quality-assured findings and recommendations
A supportive and specialist approach
Our reviews are designed to help services improve. We are not regulators. Review teams are built around the needs of the service and may include ophthalmologists as well as other professionals with relevant expertise in ophthalmic standards, service models and patient care.
Read our guide
The guide to the Review Service explains the process in more detail and helps you understand whether this support is right for your organisation.
Contact us in confidence
If you would like to discuss a review in confidence, contact the Review Service. We can help you understand the options and whether a review is likely to be useful in your situation.