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Terms & Conditions

Booking and payment

Payment for all events can be made by Switch Maestro, Solo or Credit Card (Mastercard/Visa/Delta).

Bookings will not be accepted unless the appropriate fee has been received.

Please note that you are not guaranteed a place until you receive an email confirmation from RCOphth that your place has been booked.

The College reserves the right to change the programme and/or speakers at any time and without prior notice.

All fees quoted are exclusive of VAT at the prevailing rate unless otherwise stated.

Cancellation policy

Notice of cancellation by the delegate must be given by email to the event organiser to qualify for a refund and the following cancellation charges apply:

Cancellation Charges

  • More than 2 months’ notice – full refund given
  • 1 month – 2 months’ notice – 50% of the total charge
  • 14 days – 1 months’ notice – 75% of the total charge
  • Less than 14 days’ notice – 100% of the total charge

In the unlikely event the course is cancelled by the RCOphth, we will refund, in full, all registration fees received. We regret that we are unable to refund any delegate travel and/or accommodation costs that have already been incurred by the delegate, or any administration charges relating to cancellation of travel tickets or accommodation.

Accessibility

The College premises fully comply with the Disability Discrimination legislation. The premises are wheelchair friendly and there are fully accessible toilets. Please advise the event organiser if you have any special needs.

Travel and Accommodation

The College is unable to arrange travel or accommodation for delegates. The College website may list nearby hotels and other available accommodation.

Data Protection Act

The College will not disclose your contact details to a third party. The details that you provide on your registration form will be held and processed electronically in order to administer your registration.

We will keep your contact details on record in order to inform you of future RCOphth events. If you do not wish your details to be used in this manner, please inform the event organiser.

Online booking security

Bookings for RCOphth events taken through this website are handled through a secure webserver with a 128 bit SSL certificate. Payments are handled by SagePay, a third-party payment service provider with the highest levels of security. During the online payment process, no credit card details are stored by The Royal College Ophthalmologists. To view the

SagePay Security policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected. More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

What is Secure Sockets Layer (SSL)?

The Secure Sockets Layer protects data transferred over http using encryption enabled by a server’s SSL Certificate. An SSL Certificate contains a public key and a private key. A public key is used to encrypt information and a private key is used to decipher it. When a browser points to a secured domain, an SSL handshake authenticates the server and the client and establishes an encryption method and a unique session key. They can begin a secure session that protects message privacy and message integrity.

CPD

Details of CPD entitlement for specific events can be found on our website.

Photographs and filming

The College and its representatives, or external agencies acting on behalf of RCOphth, may take photographs, video footage and voice recordings of the event for future promotional purposes in print or online. Please inform the event organiser on the day if you do not wish your image to be used in this way.

Other Policies Relevant when booking an event or seminar

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