Quality Standards E-Tool
To provide the best care for patients, and identify where improvements can be made, it is important to be able to measure the quality of clinical services provided. Using the RCOphth’s Quality and Safety Group’s set of self-assessment tools for clinical services, we have launched a simple electronic tool (E-tool) to help ophthalmic units assess service quality quickly and easily. The E-tool also provides a method of monitoring service quality periodically, for example, following the introduction of service changes.
The E-tool is available for the services outlined below. The E-tool focuses on service provision not outcomes and does not attempt to assess every aspect of service, but tries to focus on a small number of key areas. It is not expected that most clinical services will answer ‘Yes’ to all of the question, and the results should be used in conjunction with other methods of quality assessment to support learning and improvement.
Enter your email address on the first page of the E-tool. This is required to receive your quality standard report. The E-tool contains a self-assessment for the following services:
- medical retina
- diabetic retinopathy
- vitreoretinal surgery
- accident and emergency/urgent eye care
Depending on the services offered by your unit and/or which services you would like to self-assess, you can input answers for as many of the self-assessment questions as desired. The ‘next’ and ‘back’ buttons at the bottom of each page allow you to scroll through the forms for each service. When you’ve finished press ‘submit’ at the bottom of the last page. You will then shortly receive an email with a link to your quality report in a dashboard format, with green high-scoring areas and red areas for potential improvement. Unanswered questions will appear as grey. The E-tool is intended for individual department use.
The College welcomes feedback on the E-tool, its functionality and usefulness in assessing and changing eye unit services. Please send feedback to Beth Barnes, Head of Professional Support [email protected]
Using the E-tool
The E-tool is built using Google Forms, Google Drive, and Google Apps. The responses users submit (via Google Forms) are stored on Google Drive, and the analysis is undertaken in Google Sheets (which also generates the email users receive with the unit’s dashboard). User responses are stored so that surveys can be completed over multiple sittings, or old responses can be edited as the unit changes. All user data are protected by two-factor authentication – access requires not only knowledge of the administrator’s login information (username and password), but also possession of the administrator’s mobile phone (which runs an authentication app). The technology which drives Google’s suite of applications is utilised for HIPAA-compliant healthcare applications.
The administrator is Peter Thomas FRCOphth, a consultant paediatric ophthalmologist at Moorfields, who developed the tool. If you wish your data to be expunged at any time or have any further queries about the E-tool, please contact [email protected].